AeroGo™ 4000mAh Rechargeable Foldable Handheld & Neck Fan

• Product Name: AeroGo Portable Handheld Fan

• Battery Capacity: 4000mAh (dual battery for extended use)

• Charging Port: USB-C fast charging

• Wind Speeds: 5 adjustable settings

• Adjustable Angle: 90° for targeted airflow

• Display: Smart LED screen showing battery life & speed

• Material: ABS + Plastic (lightweight & durable)

• Size: 188 x 90 x 46.5mm (7.4 x 3.54 x 1.83 in)

• Weight: Manufacturer data unavailable (est. ~200g)

• Color Options: White, Green, Purple/Pink

• Multi-Use Features: Hanging neck, handheld, desktop fan

• Extra Functionality: Built-in phone stand for hands-free use

• Origin: Mainland China (Follows industry quality standards)

• Applicable Scenarios: Office, home, gym, travel, outdoor activities

• Packaging: 1PC Fan, color box packaging

We take great care in ensuring your AeroGo™ Waist Fan arrives safely and on time. Due to the built-in power bank, shipping requires special handling to comply with international battery regulations.

• Processing Time: Orders are processed within 1-3 business days.

• Shipping Time: Estimated delivery is 10-14 business days depending on your location.

• Tracking: Once your order ships, you will receive a tracking number via email for real-time updates.

• Shipping Regions: We currently ship to Australia, the United States, and select international locations.

Why Does Shipping Take Longer?

Due to battery restrictions, our waist fans require special handling and carrier approval, ensuring they arrive safely and in compliance with regulations.

We appreciate your patience and assure you that our team works hard to get your order to you as quickly as possible. If you have any questions, feel free to contact us at AerogoFans@hotmail.com.

For more details, visit our Shipping Policy page.

At AeroGo Fans, we stand by the quality of our products and strive to ensure customer satisfaction. Please review our return and refund policy below.

1. Faulty or Defective Products

We offer a full refund or replacement if your product arrives damaged, defective, or non-functional due to a manufacturing issue.

Eligibility for a Refund or Replacement:

• The issue must be reported within 30 days of receiving the product.

• You must provide clear photos or videos showing the defect.

• The item must be returned in its original packaging (if possible).

Once we inspect and confirm the issue, we will process either:

✅ A full refund to your original payment method

✅ A replacement unit shipped at no extra cost

2. No Change of Mind Returns

Due to the nature of personal cooling products, we do not accept returns for change of mind or buyer’s remorse. Please ensure you review the product details before purchasing.

3. Warranty Coverage

• Our products come with a 365-day limited warranty covering manufacturing defects.

• This does not cover normal wear and tear, accidental damage, or misuse.

4. How to Initiate a Return

1. Contact Us at aerogofans@hotmail.com with your order number and proof of the issue.

2. Our team will review your request and provide return instructions.

3. Ship the item back to us using the provided return label (if applicable).

4. Once received and inspected, we will issue a refund or replacement within 5-7 business days.

5. Refund Processing

• Refunds will be issued to the original payment method used at checkout.

• Depending on your bank, refunds may take 5-10 business days to reflect in your account.

6. Non-Refundable Situations

• Change of mind purchases

• Items damaged due to improper use

• Returns made after 30 days without prior approval

For any questions, reach out to our support team at aerogofans@hotmail.com. We’re here to help.

Read More: Return & Refund Policy

Product and Usage

1. How long does the AeroGo™ Waist Fan’s battery last on a single charge?

• The fan offers up to 10 hours of cooling on a full charge, depending on the speed setting used.

2. Can I use the fan while it’s charging?

• Yes, the AeroGo™ Waist Fan supports usage during charging for uninterrupted cooling.

3. Is the fan noisy during operation?

• Designed for quiet performance, the fan operates at a low noise level, making it suitable for various settings.

4. How do I clean and maintain the fan?

• Wipe the exterior with a soft, damp cloth. Ensure the device is turned off and unplugged before cleaning.

5. Is the fan water-resistant?

• While the fan is durable, it is not waterproof. Avoid exposure to water or excessive moisture.

6. What is included in the package?

• Each package contains the AeroGo™ Waist Fan, a Type-C USB charging cable, a lanyard, and a user manual.

7. Does the fan come with a warranty?

• Yes, the AeroGo™ Waist Fan includes a 365-day warranty covering manufacturing defects.

8. Is the fan suitable for outdoor activities?

• Absolutely. The AeroGo™ Waist Fan is designed for both indoor and outdoor use, perfect for activities like hiking, camping, and festivals.

Shipping & Returns

9. How long does shipping take?

• Due to special handling requirements for the built-in power bank, delivery typically takes 10-14 business days.

10. What if my product arrives damaged or faulty?

• If your item arrives damaged or defective, contact us within 7 days with clear photos or videos. We will provide a full refund or replacement once the issue is confirmed.

11. Do you accept returns if I change my mind?

• No, we do not accept returns for change of mind. Please review the product details before purchasing.

12. How do I request a return for a faulty product?

• Contact our support team at [your email] with your order number and details of the issue. Our team will review your request and provide return instructions.

13. How long does it take to process a refund?

• Once we receive and inspect the returned product, refunds are issued within 5-7 business days. Depending on your bank, it may take 5-10 business days to reflect in your account.

For any further questions, visit our Support Page or contact our customer service team